Cancellation (or change) of a tour by the customer – Refund Policy
Any cancellation by a Customer must be made in writing and be acknowledged by MR. PLATO in writing. The date on which the request to cancel is received by MR. PLATO or its agents will determine the cancellation fees applicable.
The Customer gets full refund in case he cancels the tour 96 hours before the start time. He is refunded 50% of the amount in case he cancels the tour between 96 hours and 48 hours before the start time. If the tour is canceled less than 48 hours before the time it begins, we don't offer any refund.
NOTE: Refunds take place max one month after the cancellation date and 3% commission is kept for credit card refunds if the Customer cancels the tour. If the tour is cancelled by MR. PLATO, no commission is kept and the Customer is entitled to a full refund.
MR. PLATO reserves the right to reject orders for a booking made by a Customer, if the latter has violated the terms of use of the website. Customers are obliged to comply with Greek legislation pertaining to passports, the issuance of visas, health regulations, etc. Customers may contact MR. PLATO at any time to request any relevant information.
NOTE: If a Customer wants to change (not cancel) his booking in any way, he is obliged to inform MR. PLATO in writing (email) as soon as possible. Our Company will try to help him, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time. In case we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made.
Customers are obliged to comply with Greek legislation pertaining to passports, the issuance of visas, health regulations, etc.
CUSTOMERS MAY CONTACT MR. PLATO AT ANY TIME TO REQUEST ANY RELEVANT INFORMATION.
The Customer gets full refund in case he cancels the tour 96 hours before the start time. He is refunded 50% of the amount in case he cancels the tour between 96 hours and 48 hours before the start time. If the tour is canceled less than 48 hours before the time it begins, we don't offer any refund.
NOTE: Refunds take place max one month after the cancellation date and 3% commission is kept for credit card refunds if the Customer cancels the tour. If the tour is cancelled by MR. PLATO, no commission is kept and the Customer is entitled to a full refund.
MR. PLATO reserves the right to reject orders for a booking made by a Customer, if the latter has violated the terms of use of the website. Customers are obliged to comply with Greek legislation pertaining to passports, the issuance of visas, health regulations, etc. Customers may contact MR. PLATO at any time to request any relevant information.
NOTE: If a Customer wants to change (not cancel) his booking in any way, he is obliged to inform MR. PLATO in writing (email) as soon as possible. Our Company will try to help him, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time. In case we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made.
Customers are obliged to comply with Greek legislation pertaining to passports, the issuance of visas, health regulations, etc.
CUSTOMERS MAY CONTACT MR. PLATO AT ANY TIME TO REQUEST ANY RELEVANT INFORMATION.